With over 18 years of experience in Fixed Operations and Warranty Administration, ADWA is your best choice to optimize warranty processing.

We are dedicated to making your warranty process as streamlined as possible, easily tackling the challenges of modern claim submissions.

We have a track record of high performance & excellent problem solving skills, which is put to good use for all our clients.

18

Years of experience

10+

years of highest claim acceptance rates in Eastern Ontario (over 98% first submission).

+2

dealer classification levels in 2 years due to excellent warranty management and team work with Fixed Ops.

Here's what our clients have to say:

"Our warranty is the most complete and organized it's ever been, allowing our managers to focus on customers, and it shows in the numbers!! Thank you for all your hard work, patience, and dedication.”

- Budd Mathieson, Slaughter Auto Group

"ADWA has made a huge difference for our department, both in the overall numbers and day to day operations. The assistance with warranty is far superior to the other warranty processing companies we've tried over the years. No complaints!"

- Richelle Sanderson, Hyundai Pembroke

Our fearless leader...

...and your point of contact!

Dominic Newman

While she may not describe herself as fearless, she certainly brings a level of fierce determination to this business! Dominic has been taking names and breaking barriers in the Fixed Operations game for many years. As a highest performer Service Advisor, Parts Manager, Warranty Manager, and Service Manager over 18 years (over 13 of those at a Hyundai dealership, navigating the most complicated warranty we've seen), she has certainly proven herself extremely capable and driven. Her galvanizing personality and strong work ethic make her an ideal partner to build a lasting professional relationship.

Frequently asked questions

What is Automotive Dealer Warranty Assistance?

ADWA is a warranty claim processing service. We are passionate about streamlining and simplifying warranty claims, and maintaining a smooth and easy relationship with our clients.

How does your product/service work?

We offer a comprehensive administrative service to remotely claim your warranty work. Our process is thorough and cost effective for you.

How much does it cost?

Our pricing varies depending on the volume of dollars claimed each month. We offer a very competitive pricing structure and introductory offers.

Please visit our Contact Us page for more information.

Do you offer virtual or in person warranty training?

Yes! For a small fee, we will spend time with your staff either virtually or in person, demonstrating and explaining warranty best practices. We also can provide useful tools and tips to ensure proper documentation at the dealership level.

How can I contact you?

You can reach us by phone (or text) at 613-585-5139, or email at info@adwapro.ca. You can also click the "Contact Us" button on this screen to submit a contact form.

We can't wait to meet you!